Returns & Refunds
Returns & Refunds — Concept
[Draft — red italic text = to be filled in or confirmed.]
Not quite right? You have 14 days after receiving your order to change your mind, no reason needed. Here's how it works.
Step 1 — Let us know
Within 14 days of receiving your order, tell us you want to return it. The easiest way is our Withdraw from contract form: no account needed, just your name, email address and order number. You'll get a confirmation by email straight away.
Prefer something else? Email info@studiosaltysun.com with your order number, or use the model form in our Terms & Conditions.
Step 2 — Send it back
Within 14 days after letting us know, send the items to:
[Name fulfilment partner]
[Street and number]
[Postcode, city, country]
The return shipping costs are for your account. We recommend a tracked service and keeping your proof of shipment: the parcel is your responsibility until it reaches us.
Step 3 — Get your money back
We refund the purchase price and the standard shipping costs within 14 days after you let us know, using the same payment method you paid with. We may wait until your parcel has arrived, or until you've shown us proof that you sent it.
Good to know
- Trying on: you can try items on as you would in a shop. Please return them unworn, unwashed and undamaged, ideally with tags and in the original packaging. If an item has lost value because it was handled more than needed to check it, we may deduct that from your refund.
- Swimwear and underwear: these come with a hygiene seal and can only be returned if the seal is still intact. You can try them on over your own underwear with the seal in place.
- Several parcels: if your order arrives in separate parcels, the 14 days start when you receive the last one.
- Express shipping: if you chose a more expensive delivery option, we refund the cost of standard delivery.
- Different size or colour? Email info@studiosaltysun.com and we'll arrange an exchange where possible.
Faulty or wrong item?
That's on us. Email info@studiosaltysun.com as soon as possible, preferably with a photo. We cover the return costs, and you're entitled to a repair, replacement or refund under Dutch consumer law. This is separate from your 14 days to change your mind, so it also applies after that period.